Family Story Journal

• Contents: 20-page workbook, 8 crayons, 20 stickers, parent guide.
• Size: 8.5x11 inches (workbook).
• Best For: Ages 4–10, creative families, educational fun.
• Delivery: Ships with your book (2–8 weeks, based on package).

At LegacyTalesStudio, we’re committed to making your custom book experience exceptional. Because our products are personalized just for you, our refund policy is designed to balance your satisfaction with the unique nature of our offerings. Please read this policy carefully before placing your order at www.legacytalesstudio.com. By purchasing from us, you agree to these terms.

1. Overview

Our books—traditional storybooks and graphic novels—and add-ons (posters, plush toys, story writing kits) are custom-made based on your story and preferences. Due to this personalization, refunds are limited to specific situations outlined below. We strive to address issues fairly and quickly.

2. Refunds Before Production

• Cancellation Window: You may cancel your order and receive a full refund if you notify us within 24 hours of purchase, provided production hasn’t started.
• How to Cancel: Email us at [insert email, e.g., support@legacytalesstudio.com] with your order number and “Cancellation Request” in the subject line.
• Processing: Refunds will be issued to your original payment method within 5–10 business days.

3. Refunds After Production Begins

• No Refunds for Custom Work: Once production starts (e.g., story review, illustration, or printing), we cannot offer refunds or exchanges due to the custom nature of the product. This applies to all books (hardcover/softcover, all sizes) and personalized add-ons (posters, plush toys).
• Preview Option: Before production, you’ll receive a digital preview of your book’s layout (if selected during checkout). You can request changes at this stage—after approval, the order is final.

4. Defective or Damaged Items

• Eligibility: If your book or add-on arrives damaged, misprinted, or defective (e.g., missing pages, torn cover), we’ll replace it at no cost or issue a full refund.
• Timeframe: Notify us within 14 days of delivery.
• Process:

  Email [insert email] with your order number, a description of the issue, and photos of the defect/damage.

  We’ll provide a prepaid return label (if applicable).

  Once received, we’ll ship a replacement or refund you within 5–10 business days.

• Note: Minor imperfections (e.g., slight color variations) due to printing or handmade art are not considered defects.

5. Shipping Issues

• Non-Delivery: If your order doesn’t arrive within the estimated delivery window (2–8 weeks, depending on package), contact us. We’ll investigate with our shipping partner:
  • If lost, we’ll send a replacement or refund you fully.
  • If delayed, we’ll update you—no refund unless lost.
• Wrong Address: Orders shipped to the address you provide aren’t eligible for refunds if undeliverable due to customer error. Double-check your shipping details at checkout.

6. Add-Ons (Posters, Plush Toys, Story Writing Kits)

• Custom Add-Ons (Posters, Plush Toys): Treated as personalized items—no refunds after production starts, except for defects/damage (see Section 4).
• Story Writing Kit: As a non-custom item, returns are accepted within 14 days of delivery if unopened and unused. Email us to arrange; you cover return shipping unless defective.

7. Exceptions

• Special Cases: If you believe your situation warrants an exception (e.g., significant personal hardship), contact us. We’ll review on a case-by-case basis but aren’t obligated to refund beyond this policy.

8. How to Request a Refund

• Contact Us: Email [insert email, e.g., support@legacytalesstudio.com] with:
  • Order number
  • Reason for request
  • Supporting evidence (e.g., photos for defects)
• Response Time: We’ll reply within 3–5 business days.

9. Changes to This Policy

We may update this Refund Policy as our business grows. Changes will be posted here with a new “Last Updated” date. Check back before ordering.

10. Contact Us

Questions? Reach out:

• Email: [insert email, e.g., support@legacytalesstudio.com]
• Address: [insert if applicable, or TBD]

Thank you for choosing LegacyTalesStudio—we’re here to make your story shine!